Partnering centres
We have more than 8500 centres (colleges, training providers and businesses) worldwide offering our qualifications. These include large global organisations like Tesco, colleges like the Accra Institute of technology and small businesses like bridal wear retailer House of Antoinne in London.
These centres decide on delivery methods, course syllabus, teaching methods and so on, to enable them to offer our qualifications, while we ensure that quality standards are maintained through assessment of both the centre and students, and issue certificates to successful candidates.
Our close relationship with our centres means that they are more than customers. They are our partners - and we aim to make sure that they enjoy the many benefits of working with City & Guilds.
As the UK’s the leading provider of vocational qualifications, we aim to champion vocational education with decision makers and influencers at all levels, from learners and parents to government ministers. We do this in a range of ways – including stimulating debate, policy-led PR campaigns and national and international awareness campaigns.
We aim to be as easy as possible to work with by reducing time and energy spent in administration through initiatives like the Walled Garden, a secure on-line administration area available free of charge - 24/7, and includes a full up-to-date catalogue of all our products and services.
We also provide tailored monthly alerts linking to the latest information on our products and services and a full calendar of useful events and workshops for centre staff.
We have developed a rigorous customer charter and our annual centre satisfaction survey helps us to identify any areas for improvement. And with twelve regional and national offices and a network of international branch offices, help is always at hand should any questions or problems arise.
Tutor and learners in centres, are supported through smartscreen.co.uk an online service providing access to useful support materials such as lesson plans, handouts and activities, revision help - even careers advice, as well as the documentation they need to complete our qualifications downloadable free of charge from our website.
With more and more of our qualifications being assessed on-line, centres can plan their timetables to meet their business needs.
Many of our centres are employers who appreciate that quality training not only motivates staff but brings significant benefits to their ‘bottom line’. We work with top business names to develop the qualifications they need to build their business, developing custom-made programmes where appropriate.