This issue of news contains the following information:

• Notification of support from e-Skills UK, for new Systems Support qualifications
• Proposed structure of the qualifications

This edition of News follows the previous edition sent in April 2007.

Notification of support from e-Skills UK, for new Systems Support qualifications

Acting on feedback received at the successful launch of it’s Software Development and full time qualifications, City & Guilds is pleased to announce that they now have support from the Sector Skills Council for IT, e-skills UK, to develop short Systems Support  qualifications at levels 2 and 3.

Proposed structure of the qualifications

To qualify for the award, learners must take the core unit, Customer support provision at the level of the qualification. 

At level 2, learners must take an additional 3 units, at least 2 of which must be from the level 2 Practitioner options, the third optional unit can be taken from the range of level 1, 2 or 3 Practitioner or IT User units.

At level 3, learners must take an additional 4 units, at least 3 of which must be from the level 3 Practitioner options, the fourth optional unit can be taken from either level 1, 2 or 3 Practitioner or IT User units.

The qualification has been submitted to QCA for accreditation and further information will follow this news update as soon possible.

Further information

For further information on City & Guilds products and services, please contact City & Guilds Customer Relations at the above address or telephone 020 7294 2800, fax 020 7284 2405 or email enquiry@cityandguilds.com