Learner support

Taking a qualification is a big decision. We know that, and that’s why we’ve worked hard to make our qualifications as accessible as we can. Here are just some of the ways we can help, support and inspire you to fulfil your goals.

Student course records
If your certificate is damaged or not in a presentable state and you’ve got a job interview coming up, don’t worry. You can order a replacement. This section tells you how and provides information on a whole range of other services available for students.

e-Learning
If you’re taking one of our more popular courses then SmartScreen.co.uk, our online portal, can help you with support materials, practice assignments, discussion groups, careers advice and much more. And if you hate exams, then you're not alone. Our online assessment system can take the sting out of the process.

Appeals and complaints
Hopefully you will find doing a City & Guilds qualification a rewarding and memorable experience, unfortunately not everything in life always goes according to plan. If you ever need to make a complaint, this section gives you all the help and advice you need.

Useful links
We’ve scoured the web for sites that we think our learners might find useful and have brought them all together in one section, including links to many of the professional organisations we work with in developing our qualifications.

Result and certificate issue target calculator

Find out when you should receive results and certificates for IVQs, Multiple Choice exams, Written exams, On Demand exams and GOLA exams.